Privacy Policy

Last Updated: May 2026

Train Matricx ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Train Matricx when you visit our website (trainmatricx.com) or engage with our B2B sports data annotation services.

1. Information We Collect

We collect information in two distinct categories:

  • B2B Contact Information: When you request a quote, book a call, or contact us, we collect your name, business email address, company name, and details regarding your project scope.
  • Client Data (Service Delivery): As a managed data service, we receive sports video footage, datasets, and proprietary ML schemas from our clients. We act strictly as a Data Processor for Client Data.

2. How We Use Your Information

Your B2B Contact Information is used solely to communicate with you, provide proposals, and manage our business relationship.

Handling of Client Data: Any video footage, schemas, or datasets provided to us are used exclusively to perform the agreed-upon annotation services. We do not use client data to train our own internal machine learning models, nor do we sell, rent, or share your proprietary data with any third parties outside of the strict execution of your project.

3. Data Security & Compliance

We implement enterprise-grade security measures to protect your information. Our operations are aligned with SOC2, ISO, GDPR, and HIPAA compliance frameworks.

  • All data transfers occur over encrypted channels (TLS/SSL).
  • Data annotation is performed on secure, encrypted servers with strict access controls.
  • Our annotators operate under strict Non-Disclosure Agreements (NDAs) and do not have the ability to download or export raw client footage locally.

4. Data Retention and Deletion

Client Data: Upon successful delivery and acceptance of a project, or upon termination of our agreement, we will securely purge and delete all raw footage and annotated datasets from our active servers according to the timeline specified in our Master Services Agreement (MSA), unless otherwise legally required.

Contact Information: We retain B2B contact information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Third-Party Disclosures

We do not sell your personal data. We may share contact information with trusted third-party service providers (e.g., CRM software, email hosting) solely to facilitate our business operations. These providers are bound by strict confidentiality agreements.

6. Your Rights

Depending on your location (e.g., under the GDPR or CCPA), you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: info@trainmatricx.com